Returns & Refunds
Can I return a custom item?
Because our products are made to order, we generally cannot accept returns for change-of-mind purchases.
What if my order arrives damaged?
Please contact us within 14 days of delivery with your order number and clear photos of the issue.
How do I report a faulty item?
If your item arrives damaged, misprinted, or incorrect, we will arrange a replacement or refund.
Can I exchange for another size?
Size exchanges are not guaranteed, so please review our size guide carefully before ordering.
Can I cancel my order?
You may request cancellation before production begins; once production starts, cancellation may not be possible.
How are approved refunds processed?
Approved refunds are issued to your original payment method after review, excluding non-refundable shipping charges where applicable.